How long until my order ships?
All orders are made to order. Please allow 5-10 business days for your order to be made just for you, before shipping.
*Sales and new product launches - Please allow 10-14 business days for your order to be made due to increased demand.
Thank you for your patience.
Where does my order ship from?
Ivy Mane is based out of Northern New Jersey. All orders are hand made and shipped by Rachel.
Do you restock items?
YES! If an item you love is sold out, don't worry - it will be back! Restocks are posted on instagram @ivymaneshop.
Returns and Exchanges
What is your return / exchange policy?
I will gladly accept returns and exchanges . Contact me within 7 days of delivery. Ship back items within 14 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value
How much is the return shipping fee?
Buyers are responsible for return shipping costs. Prices vary depending on size of order and location.
When will I receive my refund?
Refunds are processed within 3-5 business days of receiving them item(s) back in their original condition.
Do your pots have drainage holes?
Yes! All Ivy Mane pots have drainage holes to ensure a happy, healthy plant.
choosing correct size planter?
If repotting for aesthetic purposes - select same size as current pot
If repotting due to plant growth - size up 2 inches
Any questions - contact me!
please contact me for inquiries - i'd love to hear your ideas!
Dind't find what you were looking for? Feel free to contact me at any time!